Sewage that has come back up a drain into a Kenner home, identified, removed and dried with the right steps first.
Fastest: call (833) 490-5225. Or send this and we call you back.
Sewage backup cleanup removes water that has come back up through a drain, toilet or floor drain and contains waste, then cleans and dries the affected area. Sewage is handled with different steps from clean storm water. Kenner Water Damage Restoration takes these calls in Kenner and Jefferson Parish at any hour, and the crew says which steps apply before work starts.
A sewage backup is one of the most unpleasant water calls a house can have, and it is handled differently from clean water. When a drain or a sewer line cannot move waste away, it can push water and solids back up through the floor drain, the toilet, the shower or the sink. The water is not clean, and it can carry bacteria and other contaminants, so the first job is to keep people away from it.
When heavy rain overwhelms the drainage outside a house, a backup can happen inside it. Do not use the drain, the toilet or the sink until the crew has checked the line. Call (833) 490-5225 and say where the water came from, whether it has stopped, and whether anyone in the house has been in contact with it.
Keep everyone and every pet out of the water and away from the affected fixtures. Do not use the drain, the toilet or the shower until the line has been checked. Wear rubber boots and gloves if you must enter, and wash your hands and any exposed skin afterward. Do not run fans that move air from the affected room into the rest of the house. Do not mix cleaning products with each other.
A floor drain backup can spread water across a lower room. The water is usually limited to the lowest part of the house, but it can reach the wall base and the framing. The crew reads the room and the adjacent walls, and it removes porous materials that have been in contact with the water.
A backup at an upper-floor toilet or shower can run down through the ceiling and the walls of the room below. The crew reads each level of the house and checks the path the water took, because the damage is often in several rooms.
A backup from the main line can affect several fixtures at once, and the water can reach the whole lower floor. The crew checks the main line access and the cleanouts, and the line itself is cleared by a plumber the homeowner chooses. The cleanup follows the water into each room.
If it's an emergency, call now. For non-urgent sewage backup cleanup, send the form and we'll call you back.
Sewage carries waste and bacteria, and porous materials that it touches cannot be cleaned to a fully safe standard. The water is therefore treated as contaminated, the crew uses protective equipment, and materials that have been in contact are often removed rather than dried in place.
Clean water from a supply line can often be dried and kept. Sewage cannot be treated in the same way, because it leaves residue in carpet, pad, drywall and insulation that is hard to remove. The crew makes a decision on each material based on whether it can be cleaned to a safe standard.
The water's category decides the steps. The crew identifies the water before it starts, and it explains the steps before it begins. Where there is doubt about what the water contains, the crew treats it as the more serious category.
Carpet, carpet pad, insulation and porous drywall that has been in contact with sewage are generally removed rather than cleaned. Hard surfaces like tile and sealed wood can often be cleaned and disinfected. The crew explains which materials it is removing and why before it starts.
Carpet and pad hold waste and bacteria in their fibers, and they cannot be made safe once they have been soaked. Insulation that has been in contact with sewage is removed for the same reason. Drywall that has been wet through is removed to the height the water reached.
Hard surfaces such as tile, sealed concrete and sealed wood can be cleaned and disinfected. The crew checks each surface and explains the method, and it does not promise that a surface will be safe until the cleaning has been completed and checked.
The crew cleans, disinfects and dries the space, then reads the moisture in the structure. The room is released for use only when the cleaning is finished and the readings are back to normal. The crew explains what is left to do and who does it.
The drying is checked on each visit, and the cleaning is checked before drying is allowed to finish. A space that has been cleaned but not dried can grow mold, and a space that has been dried but not cleaned can still carry contamination.
The homeowner should keep the room closed off until the crew confirms it is ready. The crew explains which rooms are usable and which need more work.
The main factors are the area affected, the number of rooms, how much porous material must be removed, and how long the water stood. The type of backup and the access to the affected space also change the work. Each job is priced after the walkthrough, and no price is quoted over the phone.
Sewage cleanup involves more removal and more protective steps than clean water work, so the scope is usually larger for the same area. The number of porous materials affected is one of the largest factors.
The line itself is cleared by a plumber, and that cost is separate. The crew's scope covers the water, the cleaning and the drying of the building, and it is confirmed in writing before the work begins.
Keep everyone out of the water, stop using the affected fixtures, and keep pets out of the room. Do not try to clean the water yourself. Photograph the backup before anything is moved, and tell the crew which fixtures were in use when it began.
If you must enter the affected area, wear rubber boots and gloves and wash your hands afterward. Do not touch the water with bare skin, and do not run a fan that moves contaminated air toward the rest of the house.
Write down when the backup started and which fixture it came from. That detail helps the crew find the source and helps the insurer follow the claim.
The first step is to keep everyone out of the water and to stop using any fixture connected to the backed-up line. Wastewater can carry bacteria, and contact is avoided. The crew arrives in protective equipment and explains the precautions before the work begins.
The crew identifies the source of the backup and the type of water. Sewage is handled with its own steps, and the crew explains them before it starts. It also checks whether the backup is limited to the house or is coming from the main line outside.
Standing water and solids are removed with equipment designed for contaminated water. The crew works from the lowest point and keeps the removal away from clean areas. Porous materials that cannot be cleaned to a safe standard are removed.
Hard surfaces are cleaned and disinfected with methods suitable for contaminated water. The crew explains each product and method it uses, and it does not treat porous materials as if they could be cleaned fully. The cleaning is checked before drying begins.
Moisture meters read the subfloor, the framing and the wall base. Air movers and dehumidifiers dry the space once it is clean. Readings are logged on each visit against the same points until the structure returns to normal.
A sewage backup in Kenner can happen when the outside drainage is overwhelmed by heavy rain. The town sits on the south shore of Lake Pontchartrain beside the airport, and when the water outside rises, it can push back through drains that cannot empty into a system that is full. The crew checks whether the backup is limited to the house or is part of a wider problem.
The September 2024 storm brought heavy rain to Kenner, and parish officials reported three of four drainage pumps in the town had stopped. A backup in a house during a storm like that is a sign of the wider drainage problem, and the crew treats it with the sewage steps while noting the outside conditions.
The phone team asks which fixture the water came from and whether anyone has been in contact with it. That information decides the protective steps the crew brings and the order of work it follows on arrival.
Not sure if you're covered? Check your ZIP code.
Standing water in a Kenner home, pumped out first and before any demolition, at any hour.
A burst supply line in a Kenner home, stopped, extracted and dried from readings, at any hour.
Mold growth after a flood in a Kenner home, limited by fast drying and assessed from readings before any work starts.
Wet hardwood and carpet in a Kenner home dried through the subfloor, with readings that confirm when the floor is dry.
A water damage insurance claim in Louisiana moves from the homeowner to the insurer, which inspects the damage and decides what the policy covers.
Treat it as urgent. Calls are answered at any hour and a crew is sent as soon as one is free. No arrival time is promised.
Carpet and pad that have been in contact with sewage are generally removed rather than cleaned, because they cannot be made safe. The crew explains this before it removes anything.
No. Do not use any fixture connected to the backed-up line until the crew has checked it.
A plumber the homeowner chooses clears the line. The crew cleans the water and the building.
The crew releases a room only when the cleaning is complete and the readings are dry. It explains what is still to be done.
Coverage depends on the policy, and the insurer decides. This site does not state policy terms. Keep the photographs and the crew's readings for the claim.